Problems after installing UI 4.0 / Android 12

[sfritts]

Problems after installing UI 4.0 on S21 Ultra:

- apps keep crashing. eg. Outlook, Google Search, Prime Video, etc.

- Facebooks works but i can't open posts.

- The entire system also runs very slow and stutters alot.

- battery seems to drain faster atm.

Tried solutions:

- Wiping app caches

- Wiping cach from maintenance mode

- Repairing apps from maintenace mode

- Reinstalling apps (also from Galaxy Store)

Installing Outlook from the Galaxy Store shortly solved the Outlook crash problem but it started crashing again after just one day of use.

I can't believe this build is called finished. This is clearly an unfinished product and these problems should have been solved in the beta.

@Samsung please fix! Phone is close to unusable.

Update: 3 dec. 2021

Installed the newest update ending with BUKG.

Unfortunately this did not solve my earlier problems.

I then tried all the above solutions again without success. 

As i wasn't expecting another new update from Samsung any time soon i had to try a factory reset.

Luckily the factory reset has solved most of the before mentioned problems. Even the installation of the OS itself seems to look different. 

I do believe that the factory reset in combination with the BUKG update solved the problem.

But the fact that a factory reset is necessary isn't a good situation and i hope less people have problems updating directly to the BUKG update instead of first receiving the BUK8.

Reinstalling and setting up all my apps takes hours of work and that doesn't even include the 2 factor authentication problems I'm running into with some apps and accounts.

I really hope that all remaining Samsung phones that our receiving the UI 4.0 update don't have these problems.

Let's hope the suffering of the S21 users has provided Samsung with enough data to iron out the kinks in upcoming updates😉 

Edit: some apps seems to crash in some instances. I believe this might be a problem with them not being fully compatible with Android 12 or UI4.0.

Update 7 dec 2021

Phone rebooted partially today. Didnt have to enter my pin but i did get a notice that my phone had restarted. 

Strangely enough this seems to have reset certain system settings to default. 

Eg. The touch vibration had been turned on again while i had this turned off and also certain keyboard options like auto replace were turned back on.

Eventhough most problems were solved with the install of the BUKG update and a factory reset not all problems seem to be solved.

I've sent an log through the Samsung members app.

[sfritts]

Found it. The setting was buried a little deeper.

- tap three bars on top-right
- select settings and privacy
- settings
- profile settings
- media and contacts
- turn on links open externally

I can click on stories now but they do open in your default browser.
I think ill stick with Facebook light for now until they fix the problem.

Glad we have another workaround, thank you.

[sfritts]

It looks like an update might be coming soon. Let's hope it solves our problems or at least most of them.

https://www.sammyfans.com/2021/11/26/samsung-galaxy-s21-gets-its-first-software-update/

[Members_23KpXlV]

I have the same problems you mentioned. Hopefully, Samsung fix the issue very soon with a software update. It is very annoying that I can't open some apps because they crash right away.

[MartijnK]

Hi @sfritts.

Hopefully your issues will be resolved with the new update, keep us posted!

Kind regards,

Martijn

[sfritts]

Hi Martijn,

I hope so too and I'm optimistic it will.
Still waiting on the update though. As far as i can see it's still being rolled out in Germany.
Hopefully it will hit the Netherlands soon.

[Andremk430]

Thus update is so bad. I can't even type on this page any more. 😖😖😖

lf my app don't 

[sfritts]

I noticed a similar problem yesterday in Teams when typing. The text kept disappearing. After losing all of my text two times i decided to type everything in a mail and then to copy paste it to Teams, very frustrating.

I really hope they coming update will solve most problems but i haven't had it yet unfortunately.
I did read that they have started pushing it the Netherlands since last week.

[MartijnK]

I know they're busy with these updates and hopefully the update will appear really soon. Did you also send in a Error report with the Samsung Members-app?

My colleagues of the R&D department will receive these.

Kind regards,

Martijn

[sfritts]

I didn't know about this option but i just sent an error report, thanks. Hopefully it will help with pinpointing problems and working towards solutions.

[RazvanP]

Hello,

I received the new update today and also did a factory reset but i still have disappearing text when typing, some of the apps are not able to update and after factory reset, I'm not able to reinstall part of the apps that i previously had.