26-04-2024 08:32 AM - last edited 29-04-2024 10:23 AM
26-04-2024 09:26 AM - last edited 26-04-2024 09:27 AM
27-04-2024 10:41 AM
Same here. I couldn't pay for my purchases yesterday, as I usually use an app that scans a QR code. And the camera on my updated Xcover 5 suddenly couldn't focus and read the code.
27-04-2024 11:53 AM
Hi explorer,
I´m really happy that I found your mail! I have exactly the same problem with my xcover 5!
All calls to the hotlines either ended with the recommendation to reset the phone to factory settings or simply claimed that the camera was defective. I reset to factory settings and put up with all the problems with the data backup, but the camera still doesn't work. The last option would be to reset to android 13, but that's a never-ending story and a real pain. Your email is proof that the problem lies in the software and not in the hardware! So I hope to find other victims of this software to put pressure on samsung to fix this bug.
I hope that samsung also reads the mails here and possibly reacts.
27-04-2024 11:58 AM
Hi Thorl,
see my reply above!
I have exactly the same Problem!
27-04-2024 12:02 PM - last edited 28-04-2024 03:45 AM
27-04-2024 02:53 PM
Hi all,
I have just spoken to the hotline and they have now admitted that it is a software error. The technical team is already working on fixing it. I hope to get an update in the next few days. I have left my e-mail address and telephone number.
So together we hope for a quick solution to the problem.
Rudolf
27-04-2024 03:37 PM
28-04-2024 02:01 PM
Thanks for your support. I hope Samsung will come up with a solution to this problem as soon as possible, because I can't use the phone to do my work.
28-04-2024 04:50 PM
Same here.