Samsung Galaxy S8+ I know its out of warranty. but have been using Samsung since the S2 back in early 2000's. I figured as a gesture of good will they would repair the problem that they caused in a firmware update. The colours have gone and look washed out. Yet the repair charge is £195 if i decline its 18 quid just to get my phone back unfixed. What the hell Samsung? You broke my phone and want to charge me to repair it? It was a firmware update and next day I check it, the colours and blacks look faded.
I bet you any money, they replaced my battery with an almost dead one, I hardly used that phone too , battery should be good for another 2 years.
Today they have lost a customer for life, I am no longer buying their phones enough is enough.
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Unfortunately with main board/screen replacement will not be insignificant (even for older devices) I have checked and if a Screen Replacement was required ismash seem to charge £249. https://www.ismash.com/collections/samsung-galaxy-s8-plus-repairs
Just to mention whilst not take the case with this company an unauthorised repair would invalidate warranty (if it was applicable).
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Proof please? I just have a feeling they are scamming us. Afterall they wanted me to pay nearly 200 quid for repairing an old phone when I could buy a new one for that price. Really repairing at Samsung feels like a scam. I don't think I will ever buy their phone again after today.
Ah mate they want nearly 200 quid to repair it not 129. It was a firmware update that they put out, since then my phones colour has faded, there was no scratches or problems with anything else, no superficial damages, never dropped the phone once.
It was supposed to be a backup phone, I been buying Samsung phones all my life, figured they would really do me a solid as a gesture of good will for spending £4,000+ on all the phones combined. Yet this is how they treat valuable customers?