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WhatsApp incoming call - Mute calls with Volume Keys

(Topic created on: 15-04-2020 06:38 PM)
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asmr91
Apprentice
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Hello, 

 

In the middle of the Whatsapp Call I am not able to silence the call when I press any of the Volume Keys. This feature was available before, now I only can silence normal calls with the volume keys.

 

I've tested this in other phones and it works. The issue is with samsung phones.

 

Have any of you experienced this?

7 REPLIES 7
CarlH
Moderator
Moderator
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asmr91
Apprentice
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Samsung Galaxy J7 PRo and J8+

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CarlH
Moderator
Moderator
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Can you tell me where you're based? These models aren't UK ones. 

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asmr91
Apprentice
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These cellphones are not UK models. I'm based in Latin America.

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AsadM
Moderator
Moderator
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Thanks for confirming. You can speak to our friends in your region for guidance with this. Theirn contact Support page can be found here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
jack6503
Pioneer
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i have exactly same problem with my new samsung a40.

 

i can mute/disable vibration on incoming normal calls but not on whatsapp calls.

 

with my old samsung phone it worked but not with a40. could u fix it?

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Federicodion
Explorer
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Same problem here... S21 Spain. It happens to almost everyone, as I've researched for a solution for already a month. IT'S EXTREMELY ANNOYING.

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