WhatsApp incoming call - Mute calls with Volume Keys

[asmr91]

Hello, 

In the middle of the Whatsapp Call I am not able to silence the call when I press any of the Volume Keys. This feature was available before, now I only can silence normal calls with the volume keys.

I've tested this in other phones and it works. The issue is with samsung phones.

Have any of you experienced this?

[CarlH]

Hi @asmr91. Which phone do you have? 

[asmr91]

Samsung Galaxy J7 PRo and J8+

[CarlH]

Can you tell me where you're based? These models aren't UK ones. 

[asmr91]

These cellphones are not UK models. I'm based in Latin America.

[AsadM]

Thanks for confirming. You can speak to our friends in your region for guidance with this. Theirn contact Support page can be found here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

[jack6503]

i have exactly same problem with my new samsung a40.

i can mute/disable vibration on incoming normal calls but not on whatsapp calls.

with my old samsung phone it worked but not with a40. could u fix it?