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Unable to upgrade software from 7.0

(Topic created on: 26-06-2019 06:47 AM)
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JimReid
First Poster
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Hi, 

 

I have an s8 running 7.0 software but require to upgrade to 8.0 or above for a partuclar work email app to work . 

 

When I try software update through the phone and also smart switch via pc it informs me my phone is up to date (which it isnt).  I can also confirm my phone is not rooted. 

 

Anyone experienced this or have and suggestions? thanks

 

 

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BandOfBrothers
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May I ask was the phone imported from another country and now being used in another country ?

 

I ask as this is usually the case when updates are not happening.

 

The other reason is that the phone was supplied as part of a mobile phone contract and as such is branded thus reliant on the network it's on to usually test the software before allowing Samsung to push it out.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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