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Unable to upgrade software from 7.0

First Poster



I have an s8 running 7.0 software but require to upgrade to 8.0 or above for a partuclar work email app to work . 


When I try software update through the phone and also smart switch via pc it informs me my phone is up to date (which it isnt).  I can also confirm my phone is not rooted. 


Anyone experienced this or have and suggestions? thanks



Superuser I
Superuser I

May I ask was the phone imported from another country and now being used in another country ?


I ask as this is usually the case when updates are not happening.


The other reason is that the phone was supplied as part of a mobile phone contract and as such is branded thus reliant on the network it's on to usually test the software before allowing Samsung to push it out.



Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 2.5/ Android 10.

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