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Original topic:

HARD reset Samsung s8 - sticks on installing applications

(Topic created on: 25-06-2019 08:37 PM)
Deedollyxo
First Poster
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Other Smartphones

Reset the Samsung s8, I turn it on comes up Samsung screen.. then goes to installing applications then turns back off. How long does it take to complete this? Or how do i sort this out? I have never experienced this before 

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ChrisM
Moderator
Moderator
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Other Smartphones

Hi @Deedollyxo 

 

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

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