May I ask was the phone imported from another country and now being used in another country ?
I ask as this is usually the case when updates are not happening.
The other reason is that the phone was supplied as part of a mobile phone contract and as such is branded thus reliant on the network it's on to usually test the software before allowing Samsung to push it out.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
