Hi, Before the warranty was out on the phone the screen would intermittently be blank after pressing the on button. I had an awful experience trying to get it repaired with official repair sites not supporting and having to send in the Samsung repair center. I got the phone back and now it is staring to fail again. I called the repair center and they said it is out of warranty so I would have to pay to get it repaired.
My counter to that answer was they did not repair it after just a couple months it is not working again, surely there is a guaranty on the repair. I never got an answer I suppose because it work when it was returned to me is the length of the guaranty of the repair. The option I was given was to trade it in. The phone is 1.5 years old, not happy. Is there a way to escalate my problem since it never really was repaired? Plus now that a few of these phone are out in service the reviews from Amazon show 15% are giving it a one star review with many complaints similar to mine problem so this is not a one off issue that I am dealing with something is faulty with this phone hardware and or design. 1) I want to file an official complaint about a known issue with their phone, and their service not providing a real permanent fix.
2) The option to remedy my problem was to trade it in. I really would like to escalate this, I should have be more equitable solution than this. I paid retail for this device and through no fault of my own it does not work so it have very little trade in value, very unfair to me. Thank you!