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Original topic:

S8 plus screen lock (pin) not recognized

(Topic created on: 20/10/19 18:49)
Veesams
New Member
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Other Smartphones

My Samsung s8 plus wont recognize my pin to unlock the screen . I'm using face recognition to unlock at the moment. I have tried going to display settings,  to change pin number but it's asking for my old pin. How do I fix this please 

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blueberry_cheesecake
Troubleshooter
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Other Smartphones

Hello @Veesams 

 

Please login your Samsung Account on this link:

 

https://findmymobile.samsung.com/

 

Please click Unlock.

 

Back on your phone, you may set a new PIN.

 

Thanks ☺


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blueberry cheesecake so delicious
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YBanooni
Observer
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Other Smartphones

Hello

 

After Unlocking my mobile using the Samsung Account, for some reason, I cannot set a new PIN code, format or password and therefore I'm not able to any biometric recognition such as fingerprint or face recognition.

I appreciate assistance what should I do in order to set it again like it used to be before.

 

BR

 

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