S24 suddenly crashing for no reason

Captainrapscallion · 2 weeks ago

I don't know why, but when I'm not in certain spots, my phone likes to crash. It takes me out of games and so I can't do anything outside those spots. Please help.

Captainrapscallion

BandOfBrothers · 2 weeks ago

Hi @Captainrapscallion

First make sure all your apps are updated in the Playstore and Galaxy Store.

Ensure your phone's Software is updated.

Don't use any Apk files.

Use the optimisation tool in your Device Care option.

Then try these troubleshooting steps >

Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode.
Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }

If i can be of any further help please don't hesitate to ask 😎

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Captainrapscallion · 2 weeks ago

Ok, thanks. I appreciate your support.