Galaxy j7 pro

[DEEZOZERO]

Device wont update? Msg is: device modified in an unauthorised way

[Piper123]

Sounds like you've rooted your device and thus it won't update.

[BandOfBrothers]

@DEEZOZERO 

Who supplied the phone originally  🤔 

Try factory resetting and or send feedback via the Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 

[DEEZOZERO]

Thanks, what does rooted mean please?

[DEEZOZERO]

Hi, I done a data factory reset yet device still claims rooted, stopping device updating check due to msg about modified firmware ? So it seems I can't do Samsung biometrics due to rooted msg!?