S21 android 14

[Greeve]

Hi, I have an S21 and it has upgraded to android 14, and is great. However, my wife's S21 is still on android 12 and when I tried to download the Samsung members app it said it wasn't available in my (her) region.

I think her handset may be foreign as I bought it second hand. 

Any thoughts anyone?

[Robin999]

You're probably right. To know for sure have a look at her phones CSC code in settings>about phone>sotware information>service provider software version.

If it was advertised as being a uk model then either approach the seller for refund or if paid via paypal, ebay, amazon then raise a case.

It may be possible to force an update via smartswitch whilst plugged into a pc or laptop, but i doubt it.

[JAMES4578]

Yes there can be update issues if outside of the intended region/  Worth a try with Smartswitch but no guarantee.  A bit  more about that here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch 

[Greeve]

Hi all, there was/is a problem with updates on handsets using csc EUX, after some considerable reserch I changed it to BTU and all is well.

[Robin999]

Glad you got it sorted in the end.