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Reset password on account

(Topic created on: 04-09-2020 03:52 PM)
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Rutti
Apprentice
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How do I reset my password on the email account ?
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AndrewL
Moderator
Moderator
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@Rutti: To reset your email account password please visit your providers home page via your internet browser and look for an option such as 'Forgot Your Password', usually located below the sign-in window. Once you have completed the necessary steps to recover your password, please complete the following steps on your device.

 

- Settings > Accounts and Backup > Accounts > Email > Remove Account
- Settings > Accounts and Backup > Accounts > Add Account > Email > Register the account.

 

If the problem persists then check that the phone's Software and the Email app is up to date. Then, go to Settings > Apps > Email > Storage > Clear cache / data and restart the phone. 

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Rutti
Apprentice
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thanks Andrew, it's my work email that I get on my phone, so I'll talk to them.