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Message app closing itself after 3 seconds on j3

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First Poster

Hi, 

MY message app  keeps closing itself.

I havent changed any settings.

Wont stay open long enough to read or send any messages

Please help

Trish

8 REPLIES 8
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Hi

Go into setting, apps, messages, click on that and clear all its data.

That should hopefully fix.

Let me know


Archer
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First Poster
Hi,
I did that but it didnt fix it. 
Also when I cleared data it emptied data... but when I went back in, the data was there again
Trish

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hard reset your phone at this point

Remember to backup your data


Archer
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First Poster

How do I reset phone? And how do I back up data?

Trish

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First Poster

Hi,

I've backed up data.

What's a hard reset?

Reset factory settings? 

Trish

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Moderator
Moderator
@Trish5: When the Messages app closes, do you get an error message? Can you try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, as this will refresh the software and address any temporary issues. If the issue persists, you may wish to try a factory data reset. If you're happy that your data has been backed up then please go to Settings > General Management > Reset > Factory Data Reset > Reset Now.
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First Poster

Hi Andrew,

Tks for reply. I tried the restarting but it didnt work.

I'm a bit scared to do the factory reset even though I have backed up data... but I'll lose all my photos wont I? 

Trish

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First Poster

Hi Andrew

How do I back up my contacts?

Trish

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