Hacking

[MrNorris1991]

How do you know of someone has hacked into your account and how can I block a phone that has been stolen from me

[johnz237]

Hi! Welcome to the Samsung Members community!

So sorry to hear this has happened.
1. From the SmartThings Find website or the Samsung Find website, select your desired device, and then select Lock. 2. Select Next. 3. Create a PIN number for when you find the device; make sure to enter it twice. If desired, you can add an emergency contact and a message that will appear on the device's lock screen.

If you are worried, change your passwords on your accounts. To be clear, even if they factory reset the device, they cannot do anything with it without your account password—so they have a fancy brick.

Using Google Find My Phone to lock your device:

1. Ensure your device is linked to your Google Account and has "Find My Device" enabled in Settings > Security > Find My Device.
3. Sign in to the same Google Account
Go to: https://www.google.com/android/find/
associated with your stolen device.
4. Choose your device from the list if you have
multiple Android devices.
5. Click on the "Lock" button. You'll be prompted to create a new password ***** PIN for your lock screen.
6. Enter and confirm the new password/PIN, then click "Lock" again. Your device will be locked remotely and require a new password/PIN to unlock.

Also, it may be worth contacting Samsung support.

[MrNorris1991]

Ime number need to block ot though that

[johnz237]

Wdym?

[MrNorris1991]

It's not on my devices

[johnz237]

Are you signed into the same account as your Samsung account? It should show up.

If it's not there, it should show up in Google.

If it's not in either, contact Samsung support immediately to see if they can block the device.

It may be worth contacting the authorities too

[BandOfBrothers]

Hello 👋 @MrNorris1991 

Contact the network that the phone is being used on and they'll blacklist the phone's imei. 

Typically a person needs physical hands on and software to hack a phone. 

[JAMES4578]

@MrNorris1991  Signs of hacking generally include Calls/Messages you did not make,  unrecognised Apps, High Data usage (though that can be due to other reasons)   and major Battery Drain . For your safety be careful with links via Text/Email  as a number may be malicious and risk increases outside of official sources,have option of Auto Blocker.  If concerned best to Factory Reset. 

Some more detail in this article https://www.samsung.com/ca/support/mobile-devices/what-to-do-if-your-samsung-galaxy-has-been-hacked/