Galaxy J5 stopped charging

[Leefreeman97]

Hello, my Samsung galaxy J5 has suddenly stopped charging and comes up with a message along the lines of “please make sure you are using an official Samsung charger or charger is connected properly. Then when it died i tried to charge it but just comes up with a yellow triangle and a line through the battery in the middle of the screen. Can anyone help me? I’ve looked around but can’t seem to find much.

[BandOfBrothers]

Can you use a torch to see if there is any lint etc in the charging port.

If so remove it carefully but don't use pressurized air.

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone.

I assume it's not been dropped or any of the visible water indicators haven't been tripped.

[Leefreeman97]

Hello,

i have cleaned out the charging port, it started charging so I left it to charge then about 20 minutes later it randomly stopped again. Before it wouldn’t charge at all which is weird.

[BandOfBrothers]

Ok.

Perhaps try another charging brick and cord.

If that fails then please think about my advice to see help via Samsung.