06-06-2020 09:53 AM
Old phone: Oneplus 6T
New phone: Oneplus 7 Pro
I have set up my Galaxy Watch with the new phone through the wearable app, and this works with no issues.
However when I try to sign in to Samsung Health app on the new phone after I enter my credentials, it just go in to the loading spinner screen and dosent move past that.
I have tried to clear cache and local data and uninstall/reinstall the app, but it dosent help.
Any suggestions?
Solved! Go to Solution.
16-09-2020 06:00 PM
Dear Customer,
Thank you for contacting us. We appreciate the opportunity to assist you.
We kindly inform you that we have received an answer from the department in charge.
Please accept our apologies for the inconvenience.
About this issue, our development team is currently working on it and it will be reflected to our future updates soon.
.
.
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Got this reply from Samsung. Looks like we will have to wait for the next update. I'm glad they finally replied.
16-09-2020 06:25 PM
Excellent. Thank you for updating the status here. Eagerly waiting for the next update. Until then, we need to make sure we don't rest our phone or pray that our phone doesn't go bad ::)!
Glad that Samsung has finally acknowledged there is a concern.
28-09-2020 08:03 AM
Hi I updated the app today and I was finally able to sign in. I didn't lose any data during the period I wasn't signed in either! So happy
28-09-2020 08:58 AM
Glad to hear that. Unfortunately in my case , it forces me to reset the watch and I lost data since August. However the issue indeed stands resolved.
05-10-2020 11:33 PM
Thanks matey spot on.
07-10-2020 09:38 PM
Thank you SO much for sharing this!
07-11-2020 07:53 AM
Thank you!
27-11-2020 09:07 AM
Thanks! This helped me 😃
06-12-2020 12:06 PM
This solution worked for me as well
04-01-2021 04:38 PM
Thanks for this, I had exactly the same issue, your solution worked for me too on my Huawei P20 lite