Can't Setup Two-Step Verification

[Eseljay]

I have tried setting up the two step verificaiton for Samsung Cloud. 

I live in the Isle of Man and the code for IoM is blank... (it's the same as the UK). I have tried using the UK one but I don't receive a text and I've tried the IoM one and put in the code myself but it says 'Error occured. Failed to send SMS. Please try again!'

Any ideas?

[strawberry cake · Accepted solution]

hi @Eseljay 

to sort this, please reach out to the Samsung Account team via this link

https://help.content.samsung.com/csweb/main/main.do

or phone them at 08009951079 (UK)

thanks ☺

[Eseljay]

Thank you!! 

[darkchez11]

I'm having the same problem I can't get that SMS with the verification code. I wonder if Samsung doing something about it.

[Je655]

2fa works fine, it's the automatic entry of the country code that is not working if you include the area code (like +1 as 1 or 01  before your number another example if you have a county code +44 use it as 44 or 044) and just ignore the automatic entry.

Hope this helps solve your problem with 2fa

[Eseljay]

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@Je655 wrote:

2fa works fine, it's the automatic entry of the country code that is not working if you include the area code (like +1 as 001 or 01 for example) (if you have a county code +44 use it as 0044 or 044) and dont use the automatic entry.

Hope this helps solve your problem with 2fa

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I did try this, trust me, I tried everything 🤣 it was a fault which got fixed in the end. Thanks!