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Original topic:

Can't Setup Two-Step Verification

(Topic created on: 11-05-2020 02:01 PM)
Eseljay
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I have tried setting up the two step verificaiton for Samsung Cloud. 

 

I live in the Isle of Man and the code for IoM is blank... (it's the same as the UK). I have tried using the UK one but I don't receive a text and I've tried the IoM one and put in the code myself but it says 'Error occured. Failed to send SMS. Please try again!'

 

Any ideas?

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5 REPLIES 5
Solution
strawberry cake
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hi @Eseljay 

 

to sort this, please reach out to the Samsung Account team via this link

 

https://help.content.samsung.com/csweb/main/main.do

 

or phone them at 08009951079 (UK)

 

thanks ☺


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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Eseljay
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Thank you!! 

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darkchez11
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I'm having the same problem I can't get that SMS with the verification code. I wonder if Samsung doing something about it.

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Je655
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2fa works fine, it's the automatic entry of the country code that is not working if you include the area code (like +1 as 1 or 01  before your number another example if you have a county code +44 use it as 44 or 044) and just ignore the automatic entry.

Hope this helps solve your problem with 2fa

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Eseljay
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@Je655 wrote:

2fa works fine, it's the automatic entry of the country code that is not working if you include the area code (like +1 as 001 or 01 for example) (if you have a county code +44 use it as 0044 or 044) and dont use the automatic entry.

Hope this helps solve your problem with 2fa


I did try this, trust me, I tried everything 🤣 it was a fault which got fixed in the end. Thanks!

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