Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

two step verification

(Topic created on: 23-04-2022 09:36 PM)
1075 Views
justme980
Student
Options
Hi, I just changed my mobile and my old number due to changing the country where I used to live, now i cant get in my Samsung account because of the two step verification which send the code to the old number and i cant remember the information to retrieve it, but I know the email and the password, how I can get in my Samsung account pls help 
0 Likes
3 REPLIES 3
Glenntech
Samsung Members Star ★★
Options
Part of setting up 2FA
You enter a backup recovery email for situations such as this
You should be able to get access through this
justme980
Student
Options
You are right but as the account is very old I didn't keep that option
0 Likes
AndrewL
Moderator
Moderator
Options

@justme980: If you follow the link below, select 'On Your Computer', and follow the on screen prompts, then you will be able to assign your new number to receive verification codes from here. 

Samsung account

0 Likes