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Original topic:

Abnormal factory reset

(Topic created on: 26-04-2023 02:45 PM)
Chrismon
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‎26-04-2023 02:45 PM in 

Hello, I had an abnormal factory reset on a Samsung note 8 and now it requires me to log into using an ID that was previously used on the phone.

The phone was used by mum and I but she has no idea on the Samsung ID that was there when she used it.

How can I get to know which Samsung IDs were used on the phone 

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2 REPLIES 2
BandOfBrothers
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‎27-04-2023 05:28 AM in 

You may need to contact your Samsung Support Customer Services directly for help @Chrismon 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Libb
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‎28-04-2023 06:30 AM in 

It is a theft protection. If someone were to steal your phone, this will make it impossible for them to access your data or use it again after it's been wiped.

Next., I believe it is not a Smasung account but a Google account what is needed.

There are two ways now.

  • go to the Google and search "your mobile device FPR". There are sometimes ways how to cheat the protection.
  • contact a service. You will probably need some proof of ownership
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