26-04-2023 02:45 PM in
Hello, I had an abnormal factory reset on a Samsung note 8 and now it requires me to log into using an ID that was previously used on the phone.
The phone was used by mum and I but she has no idea on the Samsung ID that was there when she used it.
How can I get to know which Samsung IDs were used on the phone
27-04-2023 05:28 AM in
You may need to contact your Samsung Support Customer Services directly for help @Chrismon
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-04-2023 06:30 AM in
It is a theft protection. If someone were to steal your phone, this will make it impossible for them to access your data or use it again after it's been wiped.
Next., I believe it is not a Smasung account but a Google account what is needed.
There are two ways now.