S10 Bootloop Issue

[JM64]

For about 5 days now my S10 has been stuck in a bootloop caused by an update that was pushed out. Here is a Reddit thread tracking the situation: https://www.reddit.com/r/samsunggalaxy/comments/1fueq0i/s10_standard_plus_e_boot_loop/?sort=new

It's honestly unnacceptable that Samsung have stayed quiet about this & not offered a fix that isn't just 'factory reset your phone'. I have 5+ years of photos, videos & message that I don't want to lose & customer support are completely useless as they know nothing about it. When are they going to do something about this?

[keith30]

You'll need to wait for a fix, Samsung confirmed about the software update causing the issue and therefore are working on issuing a fix.

[JM64]

Do you happen to know where the best place to keep track of this would be?

[keith30]

Sammobile.com site is one of best for news on device updates for various devices and tablet's

[AndrewL]

@JM64: Based on the nature of your query I recommend arranging for your Galaxy S10 to be inspected by one of our authorised engineers, who will be able to investigate the matter from a software perspective. If you are based in the UK, please reach out to our Support Team by following the link below, and get in touch via your preferred contact method, and an advisor will be able to make the necessary arrangements for you. 

https://www.samsung.com/uk/support/contact/

Alternatively, you can arrange the inspection yourself on our website by following the link below, or via the Samsung Members app > Support > Other ways to get help/Repair service > Request service. 

https://www.samsung.com/uk/support/repair/

I apologise for any inconvenience this may cause you. 

[TPeeps]

While I can certainly appreciate the fact that most phone issues need to be physically inspected, this Galaxy S10 bootloop issue is a known software problem that Samsung itself created.

By the way, directing customers to go to a Samsung authorized repair center for this issue when Samsung has not yet provided any solution is not helpful.  My local repair facilities are having to deal with upset customers because Samsung tells them to go to the repair shop, but the repair shop tells them there isn't a solution from Samsung.