Ive been using my same email address since 2015 for samsung account. I added 2 step verification my old number which I don't have any longer noe that number is active any more. Now samsung store Nor let me login with another samsung account nor it let me by pass 2 step verification. I do have my current password. Its my humble request if samsung team could help me disable 2 step verification. I can provide all the details.
As this is a Security Feature you may find these links helpful.
That or try a Samsung Experience Store / Samsung Service Centre.
I wish you all the best with this situation.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
Thanks for the suggestion. I could certainly call them for assistance, what country code I should use as I'm based in United Arab Emirates and that number doesn't seem to work here.
Both my Google and my Samsung already had two step verification turned off when I switched phones today, still can't access this magical Cloud place that supposedly has all my data stored somewhere. Calles support, sat on hold for an hour with no indication as to the length of the que, gave up after an hour. Texted support. She said to call support. Overall, not helpful.
To anyone still having an access to their old phone number (SIM) but SMS verification code isn't coming, the following will fix the issue:
- To enable 2-step SMS verification with Samsung account, go to "Settings" -> "Lock Settings" -> deselect "Lock network and security".
(Sorry for hijacking this thread, it's just that search engine brought me here might bring other folks too)