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Wifi & 4g calling

(Topic created on: 20-08-2023 02:58 PM)
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TonyVit1
Explorer
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Hi, I have a Samsung Galaxy S10 & when I was with Virgin mobile I had wifi & 4g calling in the settings & in the quick panel. I was migrated to O2 in August & even though on my O2 app says that it is activated I cannot find in my settings or in the quick panel. Its as its dissappeared.

Help
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14 REPLIES 14
GusB
Big Cheese
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Is it not an option for you in the main 'connections' menu either?Screenshot_20230820_150451_Settings.jpg
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TonyVit1
Explorer
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No, it was there when with virgin, but gone since with O2
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Adamksc
Helping Hand
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Try to switch phone off move sim to difrent slot and switch on phone this was help with my Galaxy S23, it was the same move from virgin to o2
-----------------------------------------------------------‐----------------------------------SAMSUNG Galaxy S23 Ultra SM-S918B /DS
Samsung One UI 5.1 / Android 13 CSC-EUX
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Alfsdad
Voyager
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You will need to speak to 02 and ask them to activate it then you should see it in the settings for the phone. Same thing happens with Vodafone.
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TonyVit1
Explorer
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In my app it says that its activated, thanks
TonyVit1
Explorer
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Thanks
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Alfsdad
Voyager
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It might but unless 02 updated your SIM card it won't work. You should see this in your settings behind the Phone App. If not the sim is not set up Screenshot_20230820_172923_Wi-Fi Calling.jpg
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TonyVit1
Explorer
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Thats not on my phone anymore, thanks
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Alfsdad
Voyager
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Your phone picks up WiFi calling and 4G calling from the SIM Card. The Sim needs updating by your carrier.
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