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White screen on camera

(Topic created on: 3 weeks ago)
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Zulumuppet
Apprentice
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On my camera in 1-3 zoom I have a white screen in video, photo, portrait etc, 0.5 and 3.1 upwards I can get a pic? Any ideas, I've done everything Samsung suggested nothing worked
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9 REPLIES 9
GoanGeek
Samsung Members Star ★
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Clear the camera cache
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Zulumuppet
Apprentice
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Done it made no difference
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GoanGeek
Samsung Members Star ★
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Which phone?
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Zulumuppet
Apprentice
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S21 fe 5g
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GoanGeek
Samsung Members Star ★
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Did you receive the 6.1 may update?
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Zulumuppet
Apprentice
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Yes I did
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GoanGeek
Samsung Members Star ★
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Are all other apps in both stores up to date?
What about Google play update?

1. Try a simple phone restart.

2. You could try resetting the phones settings only.
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Zulumuppet
Apprentice
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Everything up to date, tried a simple restart, tried in safe mode, not tried resetting phone settings
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Zulumuppet
Apprentice
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If I reset phone settings will I lose anything? Ie saved passwords?
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