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Which app do I need

(Topic created on: 23-11-2023 06:53 PM)
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Bev54
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Hi does anyone know which app i need to download on my Samsung galaxy s10 so Samsung can remote access my phone due being breached please?
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srs0591
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Maybe something like Teamviewer, Samsung should advise which app you need to install.

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Piper123
Samsung Members Star ★
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TeamViewer is my go to for giving remote access.

I like it because you can change your access password after each remote access has been completed and this reduces your risk of any other bad actor trying to get in.

Just as a "be careful" comment, and without wishing to state the obvious, please do make sure it is Samsung you are giving access to and not another who may try to sneak your personal data.

Take care

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Piper123
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Good call. Hope you get a swift and positive resolution 🤞

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PaulM1
Moderator
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Hi, @Bev54. In addition to what has already been advised, you might wish to install the official Smart Tutor app (available via Google Play Store and Galaxy Store).

The app is made by Samsung and is designed to be used with our mobile devices:

"Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimise device performance and give functional advice."

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8 REPLIES 8
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srs0591
Pioneer
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Maybe something like Teamviewer, Samsung should advise which app you need to install.
Solution
Piper123
Samsung Members Star ★
Options
TeamViewer is my go to for giving remote access.

I like it because you can change your access password after each remote access has been completed and this reduces your risk of any other bad actor trying to get in.

Just as a "be careful" comment, and without wishing to state the obvious, please do make sure it is Samsung you are giving access to and not another who may try to sneak your personal data.

Take care
Bev54
Helping Hand
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I am going to ring samsungs main telephone number which was recommended to me too do that to try and get to the bottom of the breach on my galaxy s10
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Bev54
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Thank you for your advice
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Piper123
Samsung Members Star ★
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Good call. Hope you get a swift and positive resolution 🤞
Solution
PaulM1
Moderator
Moderator
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Hi, @Bev54. In addition to what has already been advised, you might wish to install the official Smart Tutor app (available via Google Play Store and Galaxy Store).

The app is made by Samsung and is designed to be used with our mobile devices:

"Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimise device performance and give functional advice."

Bev54
Helping Hand
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@ PaulM1
That's the one I remember from a couple of years ago, the smart tutor app, thank you so much 😊