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Whatsapp Media not working

(Topic created on: 29-11-2021 10:21 AM)
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Amirbaz
Journeyman
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Hi all, 

Trying to get help with this issue. My phone was updated yesterday, and since then, I am unable to send or upload any media. Pretty annoying! Tried to clear cache, data and reinstall, but issue is persisting. 

Anyone can help? 

Cheers,
Amir
38 REPLIES 38
Amirbaz
Journeyman
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I followed your steps, but still doesnt allow me to copy the file to com.whatsapp. I keep on receiving error.
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DericT
First Poster
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Are you able or know where to allow the read write setting? I received error too when try to copy because i was not able to reach the "read and write" permission setting page.

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Amirbaz
Journeyman
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I am not too sure if that's the issue, because you are able to copy the file somewhere else apart from com.whatsapp
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Amirbaz
Journeyman
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Just an update:
I managed to reaccess media again on my dual whatsapp. I deactivated the dual messenger which uninstalls the second whatsapp from the device (You could potentially lose your data if not backed up). I switched the dual whatsapp again, and restored the back up. Finally it's working.
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DericT
First Poster
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I just tried but could not initiate backup from the dual messenger and i can't afford to lose those data. This is really headache.

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Amirbaz
Journeyman
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Depends when the last back up happened, you'd still be able to restore it. I lost a week worth of data cause I couldn't back up post the update. At least it's working now
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DericT
First Poster
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oh, so after update not able to, so i probably lost 1 day of data.

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Amirbaz
Journeyman
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The system will detect the back up data available when the app is reinstalled and you can restore it, which is what I did
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Gippal
Journeyman
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There is ONE BIG problem) How to set write permission to DualApp folder?

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Namejs
Voyager
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Hi!

Reinstall Samsung dual app, grant all permissions for this app - this will solve the issue.

P.S. Make chat history backup if necessary.

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