Still haven't got the Android 12 update for my S21 Ultra

[matt095]

I'm at a complete loss here. I keep hearing everyone talk about receiving the 'new' Android 12 update yet I haven't even received the first update, let alone the recent bug fixes. I have attached screenshots of my service provider software version below. Would be greatly appreciated if anyone could help, samsung support just keep binning me off and aren't being very useful

[WavingTen]

I am also having this exact problem too

[ironass]

@WavingTen 

What does your, "Service provider software version", show?

Where did you purchase your device?

[WavingTen]

I purchased it from ebay

[ironass]

@WavingTen 

What does your, "Service provider software version", show?

[Cgkratos]

 

[ironass]

@Cgkratos 

See my reply to your identical post, previously.

[WavingTen]

 

[Cgkratos]

I thought you asked for my service provider, I'm from Nigeria, so I don't have a popular network provider, my network provider is MTN, and I use a US version of the s21 ultra, do I have to be in US to update my phone.

[ironass]

@WavingTen 

You have the Snapdragon variant and are on the U.S. network carrier branded S21+ for AT&T. They issue their own updates and not Samsung. It is a known issue that some devices do not get updated by them and you will need to contact them regards this.

[ironass]

@Cgkratos 

Correct. You have a U.S, Snapdragon, carrier locked S21 Ultra and will need to insert a U.S. SIM card to update.