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Camera zooming not working s23 ultra

(Topic created on: 4 weeks ago)
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S series
Apprentice
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I updated my S23 Ultra a couple of days ago, and after that, my camera became unresponsive when I tried to zoom. I can zoom up to 2x, but after that, it freezes and throws multiple errors: "Camera failed," "Server error occurred , restart camera," etc.

Update information

One UI version: 6.1

Android version: 14

Current version: S918BXXS5CXDE/S918BOXM5CXDE/S918BXXS5CXDE

Security patch level: May 1, 2024

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6 REPLIES 6
TechZilla
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Have you tried clearing the cache of your camera app? I know that usually fixes most problems.
S series
Apprentice
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Yes, I tried clearing the cache. I tried clearing the data. I even did a factory data reset, but nothing is working. The issue is still there.

TechZilla
Hotshot
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It's strange because I don't have any issues with my S24 ultra after the update, have you tried doing a diagnostic test?
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S series
Apprentice
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Yes, in the diagnostic test, it only takes pictures from the back and front cameras, not testing the zooming. So, there's nothing much there either.

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Members_B9m84mf
First Poster
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I have exactly the same issue. Have you found the solution?

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Yoto0101
First Poster
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Same. This is happening to me too. Is there any solution?
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