Software update UI 6.1 killed touchscreen on my S21 ultra

[MarkMcC]

After installing the latest update on my s21 ultra Tuesday morning it has completely killed the touch screen on my phone making it completely unusable. 

After trouble shooting online I took it into the store so they could use a Bluetooth mouse to back up my data to another .device.

Since I am out of warranty I've been told the only way they will fix it is with a chargeable repair and quoted me £300.

I find this completely unacceptable from samsung as they have essentially uploaded a virus to my phone then told me tough luck when I want it fixed.

EDIT: My phone was a refurbished phone which possibly had a new screen on it. Most people seem to that the update has problems with some non-samsung screens causing it to become unresponsive although there are a few people with new phones and screens experiencing the same issue.

It seems the only way to resolve it is by paying for a new screen (if you're outside of warranty) or installing the old 6.0 firmware (which will void your warranty). There is tutorials on YouTube or XDA forums if anyone wants to have a go.

[Desert Diva]

I recently bought a brand new S21 5g in a sealed box and when I set up the phone for the first time had the "screen freeze" issue.   I sent back the phone and ordered another from a different seller.  So far so good after the update (but I did it BEFORE setting up the phone with my information).  Admitting liability would open Samsung up to potentially replacing many, many phones which is not going to happen.

[gibby99]

I'm looking into getting the s21 ultra I hope it's not the same issue Samsung needs to give their heads a wobble this has been like 3 -4 weeks and it's like they are doing nothing to help but give stupid advice that dosen't seem to work for anyone

[Cassper49]

I recently upgrade my s21 ultra to one UI 6.1 mine is working perfectly well dm if you find fault on the upgrade on your s21 ultra 

[Am4x]

does the flash can fix it ?? 

pls text me 

[MarkMcC]

My laptop couldn't download the software so I never managed to do it. Other people jsve managed to though

[Am4x]

ty 

bcs they tell me flash can fix it but im not sure 

can be risk for my phone or not ? 

and the solution (root) it safe or not 

and ty so much 

[MarkMcC]

It is definately a massive risk. You have to follow the instructions exactly otherwise you risk bricking your phone.
The only other safe option is to purchase a new screen for your phone but unfortunately that is quite expensive

[med ma]

There is no risk in flashing your phone; it's easy. If you don't know how, go to a specialist to do it. It costs only $20, which I think is much better than buying a new screen

[med ma]

As for me, I followed this man's tutorial, and everything worked. Just follow the steps carefully  https://www.youtube.com/watch?v=z2ou4cOjr94 

[eminesnsombo]

my Samsung s21 ultra not working after update software