Software update not available on data

[AlinPostelnicu]

Just checked with my data operator and they confirmed they don't limit the software update over data. So wtf is going on? Paid big money for an "ultra"  smartphone and an unlimited data contract hoping this is it and then I get stuck every month on this bullshit "download over WiFi only". Has anyone any idea why this is happening? Is it exclusive to this model?

[ironass]

Which model of S21 do you have, G99*B, G99*W, G99*U, etc; and which network are you on?

[AlinPostelnicu]

***B, O2

[ironass]

I am using the Ultra, G998B, on CSC code BTU, (Samsung stock, non-carrier branded firmware), on EE and GiffGaff, (O2), SIMs and have no problem with using data for software updates.

What is your device's CSC code, in case it is a carrier firmware issue.

Go to... Settings > About phone >Software information > Service provider software version (see screenshot)

[AlinPostelnicu]

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[ironass]

I can't say if it has anything to do with your issue but your device is an O2 carrier branded device, (O2U), running their version of Samsung's stock, (BTU), firmware. You will need to compare your devices with another O2U to determine if it is a carrier firmware related issue or just peculiar to your phone. 

[AlinPostelnicu]

First real answer 😊 thanks I'll check into it.

[DianDD]

Turn off "auto download over wifi" and then it should be working on mobile data. The option is right in the first page of the software update menu

[AlinPostelnicu]

I apreciate your advice. I've done this long time ago but it isn't working it's what I currently have.

[AlinPostelnicu]

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[AlinPostelnicu]

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