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S21 ultra pen - Microsoft Office issues

(Topic created on: 08-06-2021 06:38 PM)
2145 Views
Bobbybob10
Apprentice
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Trying to use s pen on s21 ultra to handwrite emails and Word docs.

When I go to the draw menu on an Office doc everything is greyed out

On email, I can't find the option to handwrite the email

Any advice please as these would really help with work 

Thanks 
8 REPLIES 8
Fiz7863
Voyager
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I have got the same issue, cant handwrite in an office doc. It would be useful to find a solution for it.
0 Likes
Solution
Joeeye
Maestro
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Go to settings>General management>Samsung Keyboard settings and scroll down to Handwriting and enable Pen detection.
Bobbybob10
Apprentice
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many thanks that worked for emails and is very helpful !

I still have the issue with Word docs though, with the op tions greyed out as attached

thanks againSmartSelect_20210608-170943_Office_7952.jpg
Joeeye
Maestro
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Glad it helped. Unfortunately I'm not sure how to resolve the Word docs issue though.
Bobbybob10
Apprentice
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if anyone else has a fix for Word docs also I would be really grateful
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GoanGeek
Samsung Members Star ★
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It works for me though.

Under settings > search for Spen and maybe turn on every function and see.
Don't know how it works for me though. Screenshot_20210608-182712_Word.jpg
Solution
Bobbybob10
Apprentice
Options
Working now !
Must have needed to restart app

very happy now! !

many thanks
Ibnouf
First Poster
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Hi,

 

Thank you all for this thread.

I've also tried the solution and it did not work.  Changing the setting to pen detection makes the pen detection happen, but the draw options are still greyed out

 

Solution: Change the view mode on Word for android to print view instead of mobile view 

Screenshot_20220404-232430_Word.jpg

 

This grayed out button (if it is gray then it is active)

 

Bottom line: You cannot use drawing and inking in Word for android if it is in mobile view.

 

I hope this helps