S21 Charging is intermittent

[Aaron1]

Is there a reason that when charging my S21 5G it intermittently stops charging and then starts again, over and over?

I have been changing cords but it just keeps happening.

Does SAMSUNG have a response to this?

[strawberry cake]

@Aaron1 

hello

you may try below,

♥ try swapping ends of original cable

♥ try clearing the data of USB port

settings → apps → hamburger button → show system files → USBSettings app → storage → clear data

♥ then reboot your lovely phone

♥ if persists, contact customer care for permanent fix 

😉

[kristik449]

Hi I tried and nothing changed

[AndrewL]

@kristik449: Are you using the original charging cable and plug adapter that came with the phone? If so, please check the USB port for any dust or debris that might be affecting the connection, and clear it with compressed air, or a soft bristled brush. To test the connection, head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Cable charging, and follow the on-screen instructions. If this returns an 'Action required' message in the summary, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out via your preferred channel, and an advisor will be able to assist you further, and arrange any necessary repairs.