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S20FE Not Updating

(Topic created on: 13-04-2023 11:39 PM)
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Annimousey
Student
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Hello all.

My S20FE has not updated from OneUi 3 and Android 11. It always says that I'm using the latest software. I've tried factory resetting the phone and using Smart Switch to no avail.

I'm in the UK. Never lived anywhere else. I reside here permanently. It's where I bought my phone brand new. 

I checked the service provider software version and it says ZT0/ZTO,ZTO/EUX . However, when I use the dialler method to check the same information it says the CSC is BTL3.

I researched and ZTO seems to refer to Brazil. I've never been to Brazil or anywhere in that vicinity so I don't know why it says ZTO as the service provider information.

Could this be why I'm having issues updating? If the phone thinks it's Brazilian then it would stop me updating if I'm in the UK? Is that correct?

Samsung suggested I send it to them to flash the drive but they require a proof of purchase and as I bought the phone over 2 years ago I can't for the life of me find the original order email.

Just for clarification the phone has never been rooted or modded and all software etc is "official."

Please help before I tear my hair out.

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10 REPLIES 10
Tehki8
Pathfinder
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You mentioned the phone was purchased here in the UK, which retailer did you buy it from. The place you purchased (Amazon Marketplace seller) it from could be selling imported phones from another region/country
Annimousey
Student
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It was from Carphone Warehouse (now part of Currys.)
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tobles123
Apprentice
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Unfortunately, samsung has stopped updates for the galaxy s20fe.. annoying I know
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Annimousey
Student
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Are you sure? Everywhere I've read says that the S20FE is updatable to OneUi 5 etc.
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tobles123
Apprentice
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Huh. You're right.. one UI 5 was its last major update, then its security updates after. Strange
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Annimousey
Student
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Already tried and nothing. 😞
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MGLeon
Navigator
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Mine is the S20FE 4G and running UI 5.1 Android 13 and April security update
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NPW10
Explorer
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I am having an updating issue too with a S20FE. Here is my thread if anyone is interested:

https://eu.community.samsung.com/t5/galaxy-s20-series/s20-fe-5g-not-updating-to-android-13/td-p/6709...

No solution yet unfortunately. 

Annimousey - how did you get in touch with Samsung? By phone? If so, what number in the UK did you use please? Thanks!

 

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Slothtamerv2
Navigator
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Android 13 one ui 5.1 is the latest, i have the s20fe 5g snapdragon.if its a foreign import then you should contact curry's and explain you should of got told if it wasn't for the u.k, have you tried a vpn and set it to Brazil? Apart from that find the receipt if you can go to your email and search carphone warehouse or curry's
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