21-06-2021 07:00 PM
Hello,
My s20 ultra camera app keeps crashing it reset cache restarted even did a hard reset and still keeps crashing. Seems this happened after the last update as it was working fine before.
21-06-2021 07:28 PM
21-06-2021 07:35 PM
I actually did this and still not working.
21-06-2021 07:41 PM
21-06-2021 07:53 PM
I have.
21-06-2021 07:54 PM
I even force stopped and then cleared data and cache then restarted and no luck came came on for 1 second like its been doing then camera failed.
21-06-2021 08:29 PM
21-06-2021 09:03 PM
It is. I will have to contact them.
22-06-2021 12:59 PM
@Gmhstrt5: Please can you try heading to the Samsung Members app > Get Help > Interactive Checks > Camera, and run through the on screen prompts. Does this return any errors? Similarly, open the Phone app > Dial *#0*# into your keypad, and select Megacam from the series of grey tiles. Does the issue persist during this test? If so, please reach out to our Help Desk on 0333 000 0333 where an advisor will be able to arrange for the device to be inspected and repaired by one of our engineers. I apologise for any inconvenience this might cause you.