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S20 email problem

(Temat utworzony: 03-02-2021 01:06 PM)
16294 Wyświetlenia
stu54
Apprentice
Opcje

Links won't open in my emails  how can I fix this?

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11 Odpowiedzi
AndrewL
Moderator
Moderator
Opcje
@stu54: Are you using the stock email app? Do you get any errors when you click on the hyperlinks? Asa troubleshooting step can you trying removing and re-adding the account to see if this helps?

Settings > Accounts and Backup > Accounts > Email > Remove Account
Settings . Accounts and Backup > Accounts > Add Account > Email > Enter your account details
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Rozwiązanie
stu54
Apprentice
Opcje

Thanks for this however I've discovered that it was the wrong browser that the links were pointing to.

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AndrewL
Moderator
Moderator
Opcje
@stu54: Thank you for the update. For visibility, please can you confirm what steps you took to assign the correct browser, in case other Community members encounter the same issue?
Rozwiązanie
stu54
Apprentice
Opcje

Settings - Apps -  Default apps - Browser app - change from Samsung Internet  to Chrome 

gypsydeb919
First Poster
Opcje

thank u...worked!!

clee168
First Poster
Opcje

Hi! What worked for me is the above solution, HOWEVER, if you have the ULTRA S20 Galaxy then you need to install the Google Chrome Work (from the work profile side of your appstore). This was sooo weird and frustrating but glad it's figured out now.

 

So you'll effectively have 2 google chromes installed on your phone if you use both your personal gmail and work gmail on the phone.

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cindy05music
First Poster
Opcje
Email links keep opening in "Samsung Internet" even tho I have changed the default to "Google Chrome"! It's incredibly annoying as almost all my passwords are saved on my Google Chrome internet app! This has only recently started happening! Has Samsung forced this in a recent software update?? And how do I stop this from happening! If I wanted to use Samsung Internet browser I'd of chosen it!! Please help!
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stu54
Apprentice
Opcje
sorry, can't help with this one I'm afraid
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Killaway
First Poster
Opcje
hey, go to your email settings, down at the bottom you'll see use default browser. check that and that will sort the issue out if you haven't already