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pin invalid message after samsung galaxy s20 software upgrade!

(Topic created on: 01-02-2025 09:52 PM)
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Noeltd
First Poster
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Hi,

I've just applied the latest software upgrade for my samsung galaxy s20 mobile phone, but on restart, when I try to login, I get a pin invalid message.  (It's definitely not invalid, it's the same one I've been using for a few years, it's also fully numeric, so no danger that I'm mistyping upper/lower case!)

I've tried a couple of hard restarts, but still getting the same message, just with longer time intervals before being allowed to retry!

Can anyone please tell me how resolve this?  (updating my software shouldn't be causing me this problem!)

Thank you in advance,


Noel

1 REPLY 1
OmegaMutant
Helping Hand
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Hi and welcome 👋

If you can't get past lock screen then you'll need to factory reset via recovery menu

Youll lose anything stored on the phone and if you've logged into a Google account you'll need those details to set the phone up again due to factory reset protection
https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

Just use the section for reset using buttons on phone