S10 not recognising pattern to unlock

[John1251]

My S10 has stopped recognising my unlock pattern after a routine restart. No options are appearing to sign in via google and I don’t appear to have a Samsung account, which rules out remote unlocking (I think).

pretty lost as to what to do, any help appreciated.

John

[xSteveuk]

Hi,
Try a restart on your phone. Press and hold down the Power button until the Restart option appears on the screen. Tap Restart and wait until your phone reboots. ... Wait one or two minutes and only then check if the phone recognizes your PIN or pattern

How to unlock phone if forgotten pattern

https://www.samsung.com/hk_en/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgot-t...

[John1251]

Thanks Steve, 

unfortunately this doesn’t seem to work, I tried it a few times. 

thanks for the help though!

[KholaI]

Have you tried performing a Soft Reset? If no, you can do this by holding the Volume Down and Power buttons for around 10 seconds. This will simply reboot your phone without deleting any personal data. As for the 'FindMyMobile' feature. Were you unable to unlock your phone?