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problems receiving texts

(Topic created on: 08-05-2024 06:23 PM)
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tidalwave
Apprentice
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Samsung s21+5g one ui version 6.0 android 14 problems receiving texts.

Since the last update, April 15, 2024, my phone stops receiving texts. I can call and send texts but it will not receive any texts. Restarting the phone seems to be the only solution. Once I have restarted it all texts come through. I've tried clearing the cache which does not seem to make a difference. I also set the phone to restart every day at 3 am--no difference. 

Once I've restarted the phone and the delayed texts come through, it will receive texts for several hours but then stops at some point.

Exasperated.

Galaxy S21 5G 

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1 Solution


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Solution
Robin999
Maestro
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Try resetting your network settings first.

Settings>general management >reset >reset mobile network settings

Remove your SIM card and give it a wipe and reinsert it

Finally, contact your network provider as you may need a new SIM or some settings sent to your phone.

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9 REPLIES 9
Solution
Robin999
Maestro
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Try resetting your network settings first.

Settings>general management >reset >reset mobile network settings

Remove your SIM card and give it a wipe and reinsert it

Finally, contact your network provider as you may need a new SIM or some settings sent to your phone.
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Piper123
Samsung Members Star ★
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Hey there

Are you using SMS or RCS?

Which app are you using? Google or Samsung native app?
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tidalwave
Apprentice
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I will try this and let you know. Thank you!

tidalwave
Apprentice
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I am using the Google messaging app. Messages come in SMS and some in RCS.

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tidalwave
Apprentice
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It'll take a day to find out if these steps work because once the phone has restarted the texts will come through for several hours. 

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AndrewL
Moderator
Moderator
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@tidalwave: Please try enabling Mobile Data by swiping from the top of the screen to the bottom > Mobile Data, as this is may be required to receive messages that exceed the SMS character limit, or contain images/emojis. Furthermore, head to Settings > Connections > Flight mode > Off, followed by Settings > Notifications > Do not disturb > Off. If you are currently abroad, please head to Settings > Connections > Mobile networks > Data roaming, and toggle this option on.

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tidalwave
Apprentice
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Mobile data is enabled. As I said in the original message, text messages stop coming through for several hours, regardless of character length or images/emojis. Once I restart the phone, the texts that were held up come through all at once then after several hours it hangs up again. Thank you for your response.

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tidalwave
Apprentice
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It worked! I received messages all day yesterday and this morning. I did not have to contact the network provider. Thank you! 

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Robin999
Maestro
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You're welcome. Glad it's now sorted.
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