19-11-2022 05:14 PM
Solved! Go to Solution.
19-11-2022 09:07 PM
20-11-2022 12:08 AM
20-11-2022 04:43 AM
01-12-2022 01:06 AM
03-12-2022 07:33 PM
Hi, @Bev54. I'm sorry that I haven't seen your replies until now. Better late than never, I hope!
Do you have any way to test this yourself by calling your own number and asking one of your friends or family members put the call on loudspeaker?
What did the retailer advise you when you reported this issue?
05-12-2022 03:07 AM
07-12-2022 08:50 PM
Thanks for keeping me updated, @Bev54. As you have identified this issue and the retailer is happy to accept a return, I definitely think that this would be the best course of action. If you haven't sent your phone back yet, please make sure that you have backed up all of your important data:
09-12-2022 01:22 PM
09-12-2022 01:40 PM
@Bev54: Further to the suggestions in the Microphone test, please can you check to see if anything is blocking your microphones? They are pin hole sized, and situated at the top and bottom of the device (above the front camera, and to the right of the USB port). If nothing is obstructing the mics, then I recommend getting in touch with our Help Desk via the link below to arrange an engineers inspection, as the issue is likely to be hardware related.
https://www.samsung.com/uk/support/contact/
09-12-2022 01:49 PM