One ui update

[pauljax2765]

I have an s21 5g still on 5.1 and when I go to update it still says I'm up to date ,I bought from Amazon its a Germany version ,any ideas what I can do please 

[lminvti]

Hi there 👋 it could be because is out of reason, you could try using smart switch on your PC connecting you phone to PC and trying update through smart switch. Some people also tried switching difference sim cards or without sim card also if possible you could get that regions sim card and put online your phone and see if that helps.

[AndrewL]

@pauljax2765: If your device is intended for use in Germany, and you are currently outside that region, then this can create compatibility issues with software updates. As per the above, I recommend trying Smart Switch on a PC or Mac to see if you're able to update your S21 5G in this manner. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S21 using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

[pauljax2765]

Many thanks will try 👍