New Update UI 6.1 touch screen unresponsive on S21

[MPopescu]

After installing the latest update on both phones (S21 5G and S21 5G Ultra 512 GB 16 RAM) the touchscreen became unresponsive. I noticed that the date automatically was changed on both phones to 3rd May 16.00.

The only thing that is working are sides buttons. 

I managed to start the recovery console using:

 1. Side button + Volume down to restart the phone

2. Then very quick I change to Side button + Volume up

I wiped the cache partition and also performed a factory reset on S21 5G but unfortunately did not solve the issues. The only change is that the phone is starting the setup (with a padlock locked on top left corner) a new phone but I cannot interact to set it up.

I assume that the main and major issues are with UI.6.1

Is there anything I can do for downgrading the android/UI and recover the information I have on S21 Ultra?

I hope that there is a quick solution as it is so frustrating for having two top phones and to not be able to use any of them. At the moment I'm lucky to have an A70 with older android and UI but I'm thinking of leaving Samsung after many years and products and not buy any other.

Thank you.

[Guillaume B]

No there is no news, the monthly updates do not fix it, proving that either they don't care, or that it was intentional.
Only remaining hope is that OneUI 7 will fix it.

[KholaI]

Hey all,

For those of you still experiencing this issue, could you please send in an error report within 10 minutes of experiencing it, so our engineers can look into what's causing it. You can do this by heading into the Samsung Members app > Support > Send feedback > Error report. Please be sure to attach the error log, alongside a detailed entry. Alongside this, please attach a video (if possible) to the error log too.

[S21_Galaxyuser]

Hi,

Is there an update to this issue? I am still stuck with the touch problem, after 6.1. Tried all the recent updates.

[Dean9877]

Buy new screen or jailbreak

[mer mary]

I send repport two times and nothing

[S21_Galaxyuser]

Awful.🫣

[mushymush]

i have the exact same issue got it out the box right away did the update .. and as we all  know the screen no longuer work tried everything i could think of .. read more than 20 article online watch over 6 hours of video and  like all of you .. .im stuck .. i cant belive samsung  have not yet  solve that problem  do they actually care about  there user  ?? its the first phone i cant figure out how to fix ... .. well  i just realize that they dont know either **bleep** so samsung do we have to force a lawsuit on you or in the terme u probably back your a** for that kind mistake .,. anyway im not happy really dumb dumb dumb  .. make a patch so that we can downgrade ok maybe it might have risk of compromising your security but right now ur compromising my  life .. i dont have money to buy another one .. so what do we do ? i send u my info u send my a working phone ?? that would just be right and fair i belive ? 

[Nizzo]

I'm waiting for ui7 if it fails Samsung devices I'm not buying again

[Chigui222]

Here happened the same issue but with my S20 FE. Same exactly as the OP. I have zero touchscreen response.

[Other Galax S series]

Hi, I have already tell people to create a document with all the people signature that have the same issue and file a official complaint. I got the same issue with my s21 ultra since the first day that last update went out and I did and lost my touch screen abilities.....