05-03-2021 12:21 PM - last edited 05-03-2021 12:23 PM
For the life of me, I'm not able to make or receive phone calls via my Win10 PC. I learnt that phone call management is only possible if the phone is connected to the PC via Bluetooth (not just the same WiFi). My phone is connected to the PC via WiFi (Your Phone app) and paired via BT. But when I click on the 'connect' button for BT, my PC shows my S21U to be 'connected' but only for a few seconds; and on my phone, it keeps saying 'cannot connect'.
However, I'm still able to send/receive files via the 'send files' or 'receive files' option (by right-clicking on my PC's BT icon on the taskbar); the other notifications like SMSes etc I can see on the Phone Companion app. But calls just do not work. Really frustrating !
05-03-2021 02:07 PM
05-03-2021 05:06 PM
Thanks. Yes, I did. However, like I said, under Bluetooth settings in my S21U, while it shows my PC under the list of paired devices, it does NOT say 'Connected' next to it like it says for my watch or earbuds. When I touch my PC's name, it says "Connecting..." for about 10 seconds and then says "Couldn't connect". So, without establishing this BT connection, I cannot get this feature to work.
05-03-2021 05:11 PM
05-03-2021 05:22 PM
Oh yes, I did.....even now, before replying to you. Like I said, it is paired but not 'connected'. On the PC side, it says 'Connected' (some times) but it never says so on the phone. 😞
06-03-2021 01:23 AM - last edited 06-03-2021 01:25 AM
06-03-2021 08:46 AM
06-03-2021 01:38 PM
I appreciate your responses. However, not sure if you have understood the problem. Apart from Samsung Dex, Samsung connects to PC via 'Your Phone' app on PC + windows link on phone. For this to work, both devices need to be on the same WiFi. My problem is not with this.
For phone calls to show up in the 'Your Phone' app on the PC, the devices need to connected also via Bluetooth, not just WiFi. The problem is that even though my phone is paired to my PC via Bluetooth (and already connected to over WiFi), Bluetooth is not in 'connected' status (if you go to your phone's Bluetooth connections, it will show "Connected" in blue to the devices phone is connected to like watch, earphones, etc, but next to my PC's name it says 'Couldn't connect'. Not sure why ! Only if this connection is established with the call functionality work.
30-04-2021 09:10 PM
I also have the same issue. I have Windows 10 and a Samsung S21. Is your phone supplier AT&T? I believe AT&T has blocked certain functions. Unlike an S21 supplied direct from Samsung, the AT&T S21 blocks USB function. The USB connection is not active for data transactions because the USB connection only functions for charging. I know that issue is not related to the Bluetooth connectivity problem, but they are both blocked by AT&T. My previous phone was a Samsung S10+. It supported both functions.
01-05-2021 09:06 PM
Hi - I'm in the UK, so no AT&T, sorry.
PS - this community page is for Samsung EU/UK (as it begins with EU.community.samsung.com)