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Galaxy s21 5g Bluetooth switches off itself

(Topic created on: 29-07-2024 10:31 AM)
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Members_s7eZ1e0
Apprentice
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So, Bluetooth on my Galaxy s21 5g goes off by itself after the recent update, I can not switch it back on. Randomly it comes back for a minute or two, and goes off. Restarting the phone 'fixes' it for a few minutes. Problem repeats.

I tried:

-battery saver settings

-safe mode(same situation)

-resetting network setting

-clearing partition cache

-clearing Bluetooth cache

-checked for sleeping apps

-no battery restrictions for BT app

 

are you aware of the problem and planning on fixing it soon?, I can see a54 users had the same issue after the update in 2023.

 

Regards

4 REPLIES 4
AndrewL
Moderator
Moderator
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@Members_s7eZ1e0: I'm sorry to hear that you have encountered this issue with the Bluetooth feature of your Galaxy S21 5G. Based on the persistence of the problem, and the troubleshooting steps you have already attempted, please send an Error Report via the Samsung Members app, as this will allow us to take a deep dive into the software side of things. 

To do this, please head to the Members app > Support > Send feedback > Error reports > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

Members_s7eZ1e0
Apprentice
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Thanks, Andrew. I did that.

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Members_s7eZ1e0
Apprentice
Options

Andrew, how long would you say for a tech guys to reply. I do rely on bluetooth daily, for a health reasons too.

 

Thanks

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AndrewL
Moderator
Moderator
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@Members_s7eZ1e0: The team work on a queue basis, therefore I am unfortunately unable to provide a definitive turnaround time for their response. All I can suggest is keeping an eye on the Samsung Members app, where the team will get back to you as soon as possible. 

In the meantime, you may wish to try heading to Settings > Connections > Bluetooth > Tap the 3 dots in the top right > Advanced settings > Bluetooth control history, and check to see if any apps are listed that correspond with your issue. 

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