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Extremely distorted audio in Bluetooth calls

(Topic created on: 26-11-2023 06:02 AM)
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Members_pviDZbl
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I'm facing a very strange issue on my S21 for the last week or so. Until then, bluetooth working perfectly with all my devices, however, last week I started to notice a very noisy distorsion when using my bluetooth headphones in a call, both trough Teams or a phone call. 

I thought it was a headphones' problem, but I tryed with 4 different bluetooth devices (headphones, Jabra speakers and car BT) and I'm still getting this extremely distorted sound that makes impossible to use them for a call.

Bluetooth works for audio, although I had to disable A2DP hardware offload since some devices stopped working also for playing BT music.

I've restarted the phone, repaired the BT and I even performed a factory reset with no luck

Any ideas?  

6 REPLIES 6
randt
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I am experiencing the same issue on S21 Ultra now. Did you find a solution by any chance?

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Mackylos
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Bro this is by far the worst experience I have had with any phone ever. Paid over 1k and bought it specifically for the cameras which have a horrible hardware issue where the main camera cannot focus unless I shake the phone. I have the Bluetooth distortion problem as well in calls making it unusable. Also I tried calling Samsung tons of times while the phone was under still warranty and it was literally Impossible to get it fixed here in Jamaica. Kept giving me a number for some place that was impossible to reach. So yea two of the most important things....namely the camera and calls don't work on this flagship. 

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jari8289
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i have the same issue with my S22 phone. at first I thought it was a problem with my car but my girlfriend can make call in my car with her iphone without any issues. if i want to make a call using my earbuds: same issue... no idea how to solve this

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Terina
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Hi,

Was a solution for this problem found at all? I have a similar problem with my S21 Ultra. Can listen to music via bluetooth in my car, but calls are so distorted, I cannot make/take them.  My S8 worked no problems. 

Hoping someone has an answer. A lot to pay for a phone that can't do something so simple!

Thanks 😊 

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Terina
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Hi. Have you contacted Samsung at all? Were they able to help? I have a refurbished S21 doing the same. Not sure if I contact seller or Samsung. Seems to be a common problem. 

Any advice would be much appreciated 😊

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System77
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exact same issue here to a tee. Zero help from Samsung. 

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