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S21 speaker issues

(Topic created on: 17-07-2022 04:51 PM)
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mamabear3
Student
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Hi all, hoping to get some advice...

The main speaker on my s21 ultra is not working properly...it almost sounds as if there is something in there loose or rattling around. The sound for calls, videos music etc is extremely distorted. Is it fixable is there something I can do? Is this covered by samsung?

I was literally watching a video on YouTube when it happened so no reason like dropping has occurred...

I don't have cover with my service provider. The phone is about 9 months old.
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CarlH
Moderator
Moderator
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Hi @mamabear3. Has the rattling sound only just occurred since the audio issue? Please go into the Samsung Members app > Support > View Tests > Speaker. Follow the on-screen steps. Does the issue persist?

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mamabear3
Student
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Thank you, fixed through update! 😁
CarlH
Moderator
Moderator
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