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Defective Update (One UI 6.1 ) by Samsung disabled my Screen Touch (S21 Ultra)

(Topic created on: a month ago)
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spark_item
Student
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I installed the One UI 6.1 upgrade, which was released on 1 june 2024, on my S21 Ultra 5G (SM-G998U1). As soon as I installed the upgrade it got restarted but disabled the touch screen. I cannot use the touch at all. 

The weakness of the Samsung system has shocked me. I wonder if this update was already tested for safety or Samsung just released it with extreme carelessness. 

I performed the following procedure to get my phone work but could not succeed

1. Restarted (by pressing power+down volume)

2. Clear the Cache (going into the setup)

3. Factory Reset (by losing all my valuable data)

Note: Samsung should come forward and advise a solution to a problem they created. So they are responsible for fixing it in any way. 

18 REPLIES 18
mps99
First Poster
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same here, Really upset about this, I have to go on a trip and i Need my phone. so annoyed any luck?

Sckst
Student
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Terrible they bricked my work phone. Never buying a Samsung phone after this ever again.

Skee2
First Poster
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This Happened to me Don't know what to do.

 

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Diegonorrea
First Poster
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Same here, mine was from reebello, and they are avoiding the warranty. Any solutions?

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michok63
Pioneer
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If you have this versions you can't roll back.

samfw.com/firmware/SM-G998U1/XAA

  1. G998U1UESBGXF1
  2. G998U1UESBGXE1
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Hezz254
Student
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Am in the same problem since 24th June, any solution, I have type this with mouse

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Hezz254
Student
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There has never been any update upper than this. Am still stuck

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123xyz1
First Poster
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Same boat here. Samsung "support" is suggesting I pay for a repair technician to look at the phone.

touch screen not
First Poster
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I installed the One UI 6.1 upgrade, which was released on 26 june 2024, on my S21 Ultra 5G (SM-G998U1). As soon as I installed the upgrade it got restarted but disabled the touch screen. I cannot use the touch at all. I can use the screen with external PC mouse.

I am really worried about the weakness of the Samsung system. I wonder if this patch was already tested on different phones or just released with extreme carelessness. 

I performed the following procedure to get my phone work but could not succeed

1. Restarted (by pressing power+down volume)

2. Clear the Cache (going into the setup)

3. Factory Reset (by losing all my valuable data)

I am still worried about the phone. Samsung should come forward and advise a solution to my problem. Samsung must pay the hardware/software cost of their own glitches.

 Kindly help me if anyone knows something else which can bring my phone in to the life.