Build-id does not match with the reference

[Paulypaul182]

Hi. I've just tried to update my s21 5g. The next thing I noticed was the screen going blue as in the picture. I've tried restarting the phone but it just goes straight back to the blue screen, nothing seems to work. I have been having trouble lately with the phone just restarting on its own which has been a pain, I'm wondering whether this happened whilst doing the update and the phone is just stuck in download mode. Is the phone doomed or can I rescue it? My upgrade isn't for another 9 months so I'm using an old beat up s9+ for now

[Paulypaul182]

Unfortunately even just plugging in the charger now just brings up that screen. Any help would be appreciated

[Paulypaul182]

Normal update from notification on the phone

[Aklima]

The best option for u is to go to the Samsung store and have someone look at it.

[AndrewL]

@Paulypaul182: Please can you take a look at the link below, and follow the steps to see if this helps? 

https://www.samsung.com/us/support/troubleshooting/TSG01212623/

If the issue persists, please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out to us via your preferred support channel, and an advisor will be on hand to assist you further. 

[Paulypaul182]

Not much help to be honest, the person said that they only deal with the US, I'm in the UK. I have booked a repair and for a courier to collect the phone. This was purchased through EE on a monthly contract in September 2021 so it should be under warranty. It says that I should give the courier proof of purchase but I haven't got access to a printer so I cannot print the email confirmation

[MicheleS22Ultra]

I'm currently having the same issue on my S22 Ultra and no service support vendor will touch it as they viewed this as a samsung software issue.

[Members_fBQajwn]

i have the same problem. just updating the sotware and got this screen.

[Diaz99]

2 years later and I have this same problem

[Members_br9TX1U]

Same here since yesterday. I updated the software - NO FLASHING and got the screen and nothing works. 

[okigbojr]

how far please have you rectified yours 

how did you do it