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Build-id does not match with the reference

(Topic created on: 17-11-2022 11:07 PM)
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Paulypaul182
Journeyman
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Hi. I've just tried to update my s21 5g. The next thing I noticed was the screen going blue as in the picture. I've tried restarting the phone but it just goes straight back to the blue screen, nothing seems to work. I have been having trouble lately with the phone just restarting on its own which has been a pain, I'm wondering whether this happened whilst doing the update and the phone is just stuck in download mode. Is the phone doomed or can I rescue it? My upgrade isn't for another 9 months so I'm using an old beat up s9+ for now

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17 REPLIES 17
Aklima
Big Cheese
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Hi,
You should try the option at the bottom of the phone to cancel and restart the phone and see what happens.
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Paulypaul182
Journeyman
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I've tried that, it just returns back to that screen
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BaronDigo
Helping Hand
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Say you were flashing the phone, is that right?
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Paulypaul182
Journeyman
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Sorry, no idea what that means. I was updating the latest update, put the phone to one side and when I looked at it about 5 or so minutes later I saw that blue screen
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BaronDigo
Helping Hand
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Kinda weird for a normal update mode through the settings. If I were yu I would flash it. (knowing what I was duin).
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Paulypaul182
Journeyman
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I've no idea how to do that. I'm waiting for the battery to go flat at the moment
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BaronDigo
Helping Hand
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Lemme know if everything fails and yu want a guide!
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Paulypaul182
Journeyman
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Thanks, I will do
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leicesterMan
Troubleshooter
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Was the update over the air or using computer
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